At Zivorahub, your satisfaction matters. If something isn’t right with your order, we’re here to help and will do our best to resolve it quickly and fairly.
Please contact us with:
Your order number
A short description of the issue
Photos or a short video (especially for damage/defects)
Depending on the situation, we may offer one of the following solutions (case-by-case):
Replacement (reshipment)
Partial refund
Full refund
Eligible cases typically include:
Item arrived damaged
Item is defective / not working properly
You received the wrong item
Missing item/parts/accessories
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible (ideally within 48 hours of delivery) so we can help faster.
For most items, issues should be reported within 30 days of delivery to be eligible for after-sales support.
If tracking is stalled or your package is taking unusually long, we will investigate and help.
As a general guideline used by our fulfillment partners:
USA: delayed cases are typically handled after 45 days from the date the package departed the warehouse
Other countries: typically after 60 days from warehouse departure
If tracking shows Delivered, additional verification may be required. In some cases, we may ask for an official non-delivery certificate from your local post office (with a stamp/seal).
Most issues can be resolved without a return. If a return is required, it must be approved in advance.
Please note:
International returns can be costly and slow
When returns are required, items may need to be sent to a partner warehouse (often in China)
If approved, returns should be shipped within 30 days of receiving the item
⚠️ Returns sent without prior approval cannot be accepted.
While we’ll always try to help, we generally can’t approve refunds/returns for:
Change of mind / “I don’t like it”
Ordering the wrong item/SKU
Incorrect shipping address provided by the customer
For hygiene and safety reasons, we cannot accept returns for:
Used or opened wellness/beauty devices
Items showing wear, damage, or modifications
Custom or personalized products
Clearance / final-sale items
Consumable or perishable products
For the fastest exchange, we recommend:
Return the original item (if approved)
Place a new order once the refund is processed
EU customers have a 14-day right of withdrawal for unused products in original packaging (proof of purchase required).
Please note: this may not apply to sealed hygiene/health items once unsealed.
If approved, refunds are issued to the original payment method within 10 business days after confirmation/inspection. Bank processing times may vary.